
Frequently Asked Questions
Can I use it on an induction cooktop?
Yes, the Susan Pro models are designed to work perfectly on all types of cooktops, whether gas, induction, ceramic, etc.
What types of recipes can I prepare?
This model was developed for preparations requiring a high level of creaminess. Brigadeiro, beijinho, egg custard, thick cake fillings, creams for filled Easter eggs, and filled desserts work perfectly. The included premium scraper is designed for this type of texture. Very liquid mixtures, such as pure milk or predominantly liquid bases, are not recommended because they do not create the ideal lubrication for the system.
Can I make dough for savory pastries?
The Susan Pro was designed for preparations requiring a high level of creaminess, and is therefore not suitable for preparing heavy doughs such as those used in savory pastries.
What is the minimum and maximum recommended quantity for working without compromising performance?
The minimum recommended quantity is 3 cans of 397 ml, ensuring the scraper works correctly on the base. For continuous and safe use, the maximum recommended capacity is 12.5 cans of 397 ml or about 5 liters without overflowing when boiling. The maximum total capacity of the pot is 8.4 liters, but working within the indicated limits ensures better performance, greater equipment durability, and more consistent results.
Qual proporção devo usar?
Use 1 lata de leite condensado para 1 caixinha de nata (creme de leite) por receita.
Se a receita levar mais líquidos (leite, leite de coco e afins), comece por esta proporção e acrescente o restante só depois de a massa começar a engrossar durante o cozimento, assim não compromete a lubrificação da panela.
Is the machine safety certified?
Yes. All equipment has CE Certification and complies with the electrical safety and food contact standards required by the European Union.
What is the equipment warranty?
1-year full warranty on the motor and rotation system. Assistance is provided in Portugal, with parts available here, without sending the machine outside the European Union.
How long will it take to receive my order?
Stock is in Portugal. Orders shipped within 24 hours: 24 to 48 hours in mainland Portugal and 3 to 5 business days for the rest of the European Union, with tracking. No customs fees within the EU.