Shipping Policy
Delivery time will vary depending on the destination country.
- Mainland Portugal: 1-2 business days from the date of the Confirmation Email;
- Madeira and Azores: 3-6 business days from the date of the Confirmation Email;
- European Union: 3-7 business days from the date of the Confirmation Email;
- Outside the European Union: 5-8 business days from the date of the Confirmation Email.
The above deadlines are merely indicative; however, Panela Mexedora will make its best efforts to meet them, although their fulfillment does not depend solely on itself, considering the intervention of third parties in the delivery process of the items.
Shipping costs will be displayed at checkout, depending on the destination.
Panela Mexedora will inform the customer of the unavailability of the ordered product(s), and will proceed with the refund of the amount paid, within a maximum period of 15 (fifteen) days from the date of notification of unavailability.
The customer is responsible for all shipping costs, and this amount is automatically calculated for each order during the checkout process, based on the order's weight, destination country, etc.
For shipments outside the European Union, Panela Mexedora is not responsible for any delays or customs costs, which are the responsibility of the customer.
